Effective Date: 17 August 2025
Last Updated: 17 August 2025
Craftique Trading (“Company”, “we”, “our”, “us”) respects your privacy and values the trust you place in us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our B2B website [insert website URL] (the “Website”).
We comply with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).
1. Information We Collect
When you interact with our Website, we may collect:
- Business Information: Company name, GST number, PAN, registration details.
- Contact Information: Name, designation, phone number, email, billing/shipping address.
- Transaction Data: Orders, invoices, payment details (via secure payment gateways).
- Technical Data: IP address, device type, browser details, cookies, usage logs.
- Other Information: Any data voluntarily shared through forms, emails, or inquiries.
2. Purpose of Collection
We process your data for legitimate business purposes, including:
- Registering and verifying business accounts.
- Providing products and services.
- Processing payments and maintaining financial records.
- Communicating about orders, updates, and offers.
- Fulfilling legal, taxation, and regulatory obligations.
- Enhancing website performance, security, and user experience.
3. Lawful Basis for Processing
Your data will be processed based on:
- Consent (where applicable).
- Contractual necessity (to provide products/services).
- Legitimate business interest (for fraud prevention, analytics, and communication).
- Legal obligations (tax and compliance requirements).
4. Data Sharing & Disclosure
We do not sell your data. However, data may be shared with:
- Service providers (payment gateways, logistics, IT support).
- Government authorities when legally required.
- Business partners as needed to fulfill contractual obligations.
All third parties handling data follow reasonable security practices.
5. Data Storage & Security
- Data is stored on secure servers with encryption, restricted access, and firewall protection.
- Information is retained only as long as required for business, regulatory, or legal purposes.
- Cross-border data transfer (if any) will comply with the DPDP Act, 2023.
6. Your Rights
Under Indian law, you have the right to:
- Access your personal/business data.
- Request corrections or updates.
- Withdraw consent (where applicable).
- Request deletion of personal data (subject to law).
- File a complaint with our Grievance Officer.
For requests, email us at cs@craftiquetrading.com.
7. Cookies & Tracking
Our Website uses cookies to:
- Improve browsing experience.
- Remember preferences.
- Analyze traffic and performance.
You can manage cookie settings in your browser.
8. Grievance Officer
As per IT Act 2000 and DPDP Act 2023, our Grievance Officer is:
Email: grievance@craftiquetrading.com
Address: Craftique Trading,
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be effective when posted on this page, with the updated “Last Updated” date.
10. Contact Us
For general queries or support, please contact:
Customer Care – Craftique Trading
Email: cs@craftiquetrading.com
For grievances, please write to:
Email: grievance@craftiquetrading.com